Last Updated: [January 16, 2026]

1. Introduction

The Carpet Monkeys, a DBA of TIFFANY CARPET CLEANERS LLC (we, us, our), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications, including SMS text messages and email. By using our website or opting into our communications, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following information when you voluntarily provide it to us:

Contact information: Name, email address, phone number, mailing address

Service information: Appointment details, service requests, and order information

Communication preferences: Records of your consent, opt-in, and opt-out activity for SMS and email

Website usage data: IP address, browser type, pages visited, and interactions collected via cookies, pixels, and analytics tools

You may visit our website anonymously. Providing a phone number does not require consent to receive SMS messages.

3. How We Use Your Information

We use your information to:

Provide requested services and customer support

Schedule appointments and send appointment confirmations and reminders

Send SMS and email messages only to users who have explicitly opted in

Send marketing messages only if you have provided marketing consent

Improve our website, services, and marketing performance through analytics

Maintain compliance records related to consent and opt-outs

Protect our business and users, including fraud and security monitoring

4. SMS Text Messaging

If you opt in to receive text messages from The Carpet Monkeys, you may receive marketing messages, service updates, and appointment reminders. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. You can get help by replying HELP.

Consent to receive SMS messages is not a condition of purchase and can be withdrawn at any time.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors use our website and to improve user experience. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. How We Share Your Information

We do not sell your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only in the following limited circumstances:

Service providers: Trusted vendors that help us operate our business, such as SMS and email delivery platforms, scheduling tools, customer support systems, and analytics providers. These providers may use information only to perform services on our behalf.

Legal requirements: If required by law or to protect the rights, safety, and security of our business or users.

Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission or storage is completely secure.

8. Your Choices

SMS opt-out: Reply STOP to any text message

SMS help: Reply HELP for assistance

Email opt-out: Use the unsubscribe link included in marketing emails

Access and correction: You may contact us to request access to or correction of your personal information, subject to applicable law

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

The Carpet Monkeys
A DBA of TIFFANY CARPET CLEANERS LLC
Address: 5981 Mcleod Dr, Las Vegas, Nevada 89120
Phone: 702-561-3560
Email: [email protected]